RWVHP

geeky initals

Oh the joys of ordering from UK high street shops online

January 28th, 2008

<rant>

I placed my order with Forbidden Planet for a Nabaztag/tag on 9/Dec/2007, the order confirmation e-mail they sent out said “Please allow 21 days from date of order before checking non arrivals.”, so on 23/Jan/2007 I e-mailed there sales team asking about the status of my order.

On the 18th of Jan I return home from work to find a DHL card on the mat, not knowing what was dispatched I log into my online banking to find that Forbidden Planet have debited my account.

Today I got an e-mail from my e-mail sent on the 23/Jan stating “I can confirm that your order is in the process of being despatched and should arrive within the next 10-14 days.”, I get the package picked up, open it and find a… Marvel 1/12th Scale Metal Statue – Wolverine clearly not what I ordered, box addressed in print to someone else, DHL sticker put on it delivering it to me.

So I’ve e-mailed them as no one answered the phone number in the sales e-mail and on the invoice asking them to sort the problem.

What I can’t understand is how a company like this can still be in business, first they don’t have stock listing on the website (something I hadn’t noticed when I placed the order), second there was no correspondence to say the order was being debited or dispatched, thirdly someone’s managed to read a woman’s name and address in the other end of the UK and affix my delivery sticker to it. Fourthly and worst of all is the fact that they don’t seem to think they’ve dispatched my order.

</rant>

Posted by shift Filed in General Web

About RWVHP

Photo of Vincent Palmer the site owner.

Vincent is a self-confessed geek, who's day job is as a Rails developer, outside of work he likes to play with home automation gadgets. He resides in Newcastle upon Tyne.

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